Nameplate Distribution Returns and Cancellations Policy

Returns & Replacements – Engraved & Personalized Products

Due to the custom nature of personalized products, we regret that we cannot accept merchandise for return or refund.

We will gladly replace or repair, free of charge, any reasonable defects in our products. It is understood that variations of size, color and / or patterns are characteristic of art quality and are not considered defects. If you return a product that is not rated for outdoor use that has suffered ill effects from the elements, you will be charged for a replacement.

If copy errors are detected after delivery, and our finished product matches your original order, you will be charged for a replacement. If copy errors are deemed to be made by our production facility we will happy to provide a replacement at no cost to you.

Returns & Replacements – Non- Engraved Products

All merchandise that has not been personalized is sold with a thirty (30) day money back guarantee. Shipping & handling charges are not refundable. Products must be returned undamaged, in all original packaging and in good condition. Damage and misuse are not covered.

Quantity Changes / Cancellations

If changes in quantity are received prior to production, there will be no additional charges. If production is already in progress, additions will be treated as a new order and cancellations may be subject to a materials charge plus the art charges already incurred. Any change in an order may alter the scheduled shipping date. Total cancellations of orders will be charged all costs incurred prior to receiving written cancellation requests.

Processing Returns / Cancellations

To process a return or cancellation, please call our Customer Service Department at 1-888-898-7313. Please have your order number / invoice number available.

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